Disputes Resolution
We are committed to the fair, transparent and timely resolution of disputes and subscribe both to the NIBA Code of Conduct and to the General Insurance Brokers Code of Practice. We have a detailed internal dispute resolution process in accordance with the guidelines in those Codes and Section 912A(1) of the Corporations Act 2001.
As part of our commitment we subscribe to Insurance Brokers Disputes Limited, an external dispute resolution service which is accessible to clients in the event that they believe a complaint has not been satisfactorily dealt with by us.
Initially you should contact us if you have any complaints about our services.
Mr Don Tickle
Rivers Insurance Brokers Pty Ltd
PO Box 518
ANNERLEY QLD 4103
Ph: 07 3891 3999
Fax: 07 3891 3111
Email: admin@riversinsurance.com.au
If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to Insurance Brokers Disputes Limited (IBD). They may be contacted at:
Insurance Brokers Disputes Limited (IBD)
Level 13, 31 Queen Street
MELBOURNE VIC 3000
Toll Free: 1800 064 169 Or 03 9620 0177
Email: info@ibdltd.com.au.
A complaint form is also available at the IBD LTD Website ( http://www.ibdltd.com.au )
If you require further information about any of these procedures please contact our office during business hours.