Disputes Resolution

We are committed to the fair, transparent and timely resolution of disputes and subscribe both to the NIBA Code of Conduct and to the General Insurance Brokers Code of Practice. We have a detailed internal dispute resolution process in accordance with the guidelines in those Codes and Section 912A(1) of the Corporations Act 2001.

As part of our commitment we subscribe to the Financial Ombudsman Services, an external dispute resolution service which is accessible to clients in the event that they believe a complaint has not been satisfactorily dealt with by us.

Initially you should contact us if you have any complaints about our services.

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Mr Don Tickle
Rivers Insurance Brokers Pty Ltd
PO Box 518
ANNERLEY  QLD  4103

Ph: 07 3028 9494
Fax: 07 3891 3111
Email: admin@riversinsurance.com.au

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If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to the Financial Ombudsman Service (FOS). They may be contacted at:

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Financial Ombudsman Service
GPO Box 3
MELBOURNE VIC 3001 
Ph: 1300 78 08 08 or 03 9613 7366

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A complaint form is also available at the FOS Website ( http://www.fos.org.au )

If you require further information about any of these procedures please contact our office during business hours.